Verbal Requests for Medical Records

Category: Medical Records Release of Information

Date: March 2003

Reviewed/Revised: April 2013

Policy

Information may be released verbally only to a physician or a hospital and only where necessary in connection with the care of the patient. The identity of the physician or hospital or office employee requesting information must be verified if he/she is not personally known to the EVMS Medical Group employee.

Procedure

To verify identity using a “call back”:

1. take the person’s name and phone number;
2. check the name and phone number in the directory;
3. return the call;
4. if the person answering is the one who requested the information it may be released at this time.