Meet the Patient Navigator

Meet Jessica Mayo, RN, our MFM Patient Navigator. She has been with EVMS OB/GYN since August of 2022 as a Nurse Manager. In the patient navigator position, Jessica focuses on the patient experience, improving patient flow, and growing our relationships - internally and externally.

Jessica functions as an independent nurse primarily in the Maternal-Fetal Medicine Division. Among her many roles, she provides care and supports patients by coordinating resources, scheduling appointments, coordinating referrals, arranging for follow-up care and patient education. In addition to supporting the clinical and educational needs of our patients, Jessica helps us enhance patient access, quality of care, safety and ease of clinical evaluation for referring providers and services. The goal of this position is to improve patient flow, patient compliance, patient satisfaction and referring clinician satisfaction.